ZNC‘s Custom diecast will only offer refunds for an error caused by ZNC. If an item is damaged or lost by the buyer i am not liable and wont be offering a refund. in the event a refund is needed, the buyer will be required to return the item to ZNC before the refund is issued. a package that is damaged or lost by USPS is not the responsibility of ZNC customs. If the buyer wants, they may pay extra for insurance on the package. The buyer may not return an item just because they decided they no longer want the item.
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